Refunds, rebooking and vouchers
Do you need to request a refund or travel voucher because of COVID-19, but don’t know the whats and hows yet? Or want to rebook your flight? Check the most asked questions about this topic. Note: a separate policy is in place for KLM Holidays, KLM Flight Bundle, as well as Flying Blue reward tickets.
Request a refund
Want to request a cash refund of your ticket costs, your extra options, or your travel voucher? Or want to check the status of your request? Please click the button below.
Refunds and compensations
Can I get a cash refund?
If your flight was cancelled by the airline, you can rebook your flight, or request a cash refund. We’ll try our best to process your request as soon as possible.
Bookings via a travel agency
Did you book your ticket via a travel agency? Please contact them first to request information about your refund options.
If your travel agent does not accept your request before your day of departure, please feel free to reach out to us. We’ll do our best to help you.
Am I entitled to compensation (EU Regulation 261/2004) if my flight is cancelled?
Unfortunately, you are not entitled to compensation based on the EU Regulation 261/2004. The cancellation of flights due to the coronavirus is considered an extraordinary circumstance, which exempts airlines from paying compensation.
I’m making extra costs because I am unable to fly, will KLM compensate this?
We will look at each compensation request individually. However, the waiting times at the KLM Customer Contact Centre are very high, thus we ask you to wait with contacting is unless the situation is urgent. Thanks for your understanding.
Will my travel insurance cover changes to my travel plans?
Please contact your travel insurance company directly for more information.
Allianz insurance
Our partner Allianz Travel has expanded its insurance coverage regarding epidemics & pandemics. This includes cover for you or a travel companion who is diagnosed with COVID-19 or placed into an individual quarantine due to exposure to the virus. For the cover details, please refer to the policy terms & conditions.
Travel vouchers
Want to request a travel voucher? Or want to check the status of your request? Please click the button below.
I want to request a travel voucher, how does this work?
You can request a refundable travel voucher via the link below. You can request a voucher if you bought a ticket with a departure date before or on 31 December 2021, and you decided to postpone your trip.
It may take up to 14 days for us to process your request. However, we’re trying to complete your request within 7 days. If you’ve requested a voucher over 14 days ago, please contact the KLM Customer Contact Centre.
Bookings via a travel agency
Did you book your ticket via a travel agency? Please contact them first to request information about your refund options.
If your travel agent does not accept your request before your day of departure, please feel free to reach out to us. We’ll do our best to help you.
How long is my travel voucher valid?
If your travel voucher is issued between 1 March 2019 and 31 December 2020, you can use your voucher until 31 December 2021 on KLM, Air France, Delta Air Lines, and Virgin Atlantic flights. Vouchers that are issued on or after 1 January 2021, will be valid for 1 year after the date of issue.
Where can I find the status of my travel voucher request?
You’ll receive e-mails to let you know what the status of your request is. Make sure to also check your spam folder. You can also check the status of your request in My Trip: simply log in with your last name and booking code and you’ll see the current status. If your request has been processed, your voucher details will also be shown in your profile.
We’ll try our best to process your request within 7 days, but it may take us up to 14 days. If you’ve requested a voucher over 14 days ago, contact the KLM Customer Contact Centre. We are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
Will I also receive a voucher for purchased extra options?
Yes. The vouchers will have the same value as the extra options that you purchased and can be used to buy flight tickets or extra options. You can use multiple vouchers.
For detailed information and conditions, please review the refund policies on the latest flight information page.
I already received a travel voucher but want a cash refund instead. What now?
No worries, if your flight was cancelled by the airline you can request a cash refund even if you already received a travel voucher. If you cancelled the flight yourself, with a planned departure up and until 31 December 2021, and you received a travel voucher, you can also request a cash refund. Make sure to select a travel voucher refund when choosing the type of request and include your voucher number when entering the refund details. We’ll try our best to process your request as soon as possible.
Please note that if you already received a voucher, and requested a cash refund, your voucher is no longer valid.
How can I use my travel voucher?
Your voucher has the same value as your original ticket (booking fees and credit card surcharges excluded). You can use your travel voucher as a payment method to purchase a new ticket or extra option at a later time, without having to pay a booking fee. Simply enter your voucher number during payment. Your voucher number consists of 13 numbers and starts with 074. It’s included in the e-mail you received and can also be found in your profile.
You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. You will not have to pay a booking fee.
For detailed information and conditions, please review the refund policies on the latest flight information page. A different policy is in place for KLM Holidays.
What if the price of my ticket is higher or lower than the value of my voucher?
If the price of your ticket is higher than the value of your voucher, you’ll have to pay the remaining amount when purchasing your new ticket.
If the price of your ticket is less than the value of your voucher, you will receive a new voucher with the residual value. This new voucher is refundable.
For detailed information and conditions, please review the refund policies on the latest flight information page.
To which destinations can I fly with KLM?
Since the outbreak of the COVID-19, we’ve been closely monitoring the situation. We’re gradually planning to resume flights to some of our destinations.
Please enter your destination at TravelDoc to see what is currently applicable.
We strongly recommend reviewing the latest entry requirements of any destination you’re travelling to, even if you’re a citizen or resident of that destination – or if it’s just for a transfer and connecting flight. Local authorities can provide you with more information.
Rebooking and cancellation
Want to rebook or cancel your trip? Please click the button below.
I want to rebook or cancel my flight, what do I need to do?
If you’ve booked your ticket via KLM, you can change your flight via My Trip. We’re offering several rebook and cancellation possibilities, so we recommend you to first review the rebook and refund policies. That way, you know exactly what your options are.
Bookings via a travel agency
Did you book your ticket via a travel agency? Please contact them first to request information about your refund options.
If your travel agent does not accept your request before your day of departure, please feel free to reach out to us. We’ll do our best to help you.
Bookings via a partner airline
If you’ve purchased your ticket via one of our partner airlines, we strongly advise you to contact the concerning airline for detailed information about the rebook possibilities.
My test result comes in too late, what are my options?
If your negative COVID-19 PCR test result or negative rapid test result comes in too late, we’re offering the following rebook possibility.
Rebook your flight
- You can rebook your flight from 48 hours before your original scheduled departure time up until your original scheduled departure time.
- Your new travel date can be up to 4 days after your original travel date or on the next available flight.
- You can rebook at no additional costs within the same travel class (either Economy Class or Business Class). However, outside of the period mentioned above, a fare difference might apply.
- If you’re not able to depart on your original date, you can also change your return flight to keep the initial duration of your stay.
- Your purchased extra options are transferable to another date. The same goes for Flying Blue reward tickets.
How to rebook
Bookings via a travel agency
Did you book your ticket via a travel agency? Please contact them first to request information about your rebooking options.
If your travel agent does not accept your request before your day of departure, please feel free to reach out to us. We’ll do our best to help you.
My flight has been cancelled, what are my options?
We’re sorry to hear your flight has been cancelled. If you booked via KLM, you can rebook your flight via My Trip or request a cash refund.
Bookings via a travel agency
Did you book your ticket via a travel agency? Please contact them first to request information about your refund options.
If your travel agent does not accept your request before your day of departure, please feel free to reach out to us. We’ll do our best to help you.
If my flight is delayed or cancelled, will I be notified?
Yes, but because of the high volumes, it could happen that you receive push messages with a delay. This is why we advise you to keep an eye on the flight status tracker.
Will my upcoming flight be cancelled?
Around the world, various prevention measures have been taken by local authorities. The type and impact of these measures vary. Although not everything is in our hands, we try to minimise the impact of these measures on our flight schedules.
We advise you to keep an eye on the flight status tracker.
I can’t change my booking online, what to do?
In most cases, you can change your flight via My Trip if you booked via KLM.
Encountering problems there? Please follow these steps:
1. Check if you’re not checked in If you already checked in, you need to check out again before you can change your flight. You can undo your check-in via the check-in page.
2. Check if your ticket number starts with 074 Your ticket number starts with a different number if you booked via a different airline. Unfortunately, we cannot change these bookings, so we advise you to contact the concerning airline or your travel agent.
If you still can’t change your booking yourself, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible.
Postpone your trip
If you decide to postpone your trip, but your flight is not cancelled, different policies are in place, depending on what your scheduled departure date was. Not sure what your departure date was? Check the confirmation e-mail you received after booking your flight.
If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.
Tickets booked with a departure before or on 31 December 2021
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee, as described in your ticket conditions. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.
- You will not have to pay the change fee. However, a fare difference might still apply.
How to rebook
- you have a KLM or Air France ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
2. Request a refund in the form of a refundable travel voucher
If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher.
- If your travel voucher is issued between 1 March 2019 and 31 December 2020, you can use your voucher until 31 December 2021 on KLM, Air France, Delta Air Lines, and Virgin Atlantic flights. Vouchers that are issued on or after 1 January 2021, will be valid for 1 year after the date of issue.
- You can use your voucher to book a flight that takes place after the expiry date of the voucher.
- If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance.
- Your travel voucher is refundable.
How to request a refundable travel voucher
Request a refund in the form of a travel voucher online. - We will process your request and send your travel voucher via e-mail within a couple of days.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
Bookings via a travel agency
Did you book your ticket via a travel agency? Please contact them first to request information about your rebooking options.
If your travel agent does not accept your request before your day of departure, please feel free to reach out to us. We’ll do our best to help you.
How to use a travel voucher
You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. You will not have to pay a booking fee.
Tickets booked with a departure on or after 1 January 2022
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee, as described in your ticket conditions. However, a fare difference might still apply.
- Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.
- You will not have to pay the change fee. However, a fare difference might still apply.
How to rebook
- you have a KLM or Air France ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
2. Request a refund
If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight.
Bookings via a travel agency
Did you book your ticket via a travel agency? Please contact them first to request information about your rebooking options.
If your travel agent does not accept your request before your day of departure, please feel free to reach out to us. We’ll do our best to help you.