Refunds and vouchers
Do you need to request a refund or travel voucher because of COVID-19, but don’t know the whats and hows yet? Check the most asked questions about this topic.
Request a refund
Want to request a cash refund of your ticket costs, your extra options, or your travel voucher? Or want to check the status of your request? Please click the button below.
Refunds and compensations
Can I get a cash refund?
If your flight was cancelled by the airline, you can rebook your flight, or request a cash refund. We’ll try our best to process your request as soon as possible.
Bookings via a travel agency
Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us directly to help arranging your refund.
Am I entitled to compensation (EU Regulation 261/2004) if my flight is cancelled?
Unfortunately, you are not entitled to compensation based on the EU Regulation 261/2004. The cancellation of flights due to the coronavirus is considered an extraordinary circumstance, which exempts airlines from paying compensation.
I’m making extra costs because I am unable to fly, will KLM compensate this?
We will look at each compensation request individually. However, the waiting times at the KLM Customer Contact Centre are very high, thus we ask you to wait with contacting is unless the situation is urgent. Thanks for your understanding.
Will my travel insurance cover changes to my travel plans?
Please contact your travel insurance company directly for more information.
Allianz insurance
Our partner Allianz Travel has expanded its insurance coverage regarding epidemics & pandemics. This includes cover for you or a travel companion who is diagnosed with COVID-19 or placed into an individual quarantine due to exposure to the virus. For the cover details, please refer to the policy terms & conditions.
I want to request a travel voucher, how does this work?
You can request a refundable travel voucher via the link below. You can request a voucher if you bought a ticket with a departure date before or on 31 March 2022, and you decided to postpone your trip.
It may take up to 14 days for us to process your request. However, we’re trying to complete your request within 7 days. If you’ve requested a voucher over 14 days ago, please contact the KLM Customer Contact Centre.
Bookings via a travel agency
Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us directly to help arranging your refund.
How long is my travel voucher valid?
If your travel voucher is issued between 1 March 2019 and 31 December 2020, you can use your voucher until 31 December 2021 on KLM, Air France, Delta Air Lines, and Virgin Atlantic flights. Vouchers that are issued on or after 1 January 2021, will be valid for 1 year after the date of issue.
Where can I find the status of my travel voucher request?
You’ll receive e-mails to let you know what the status of your request is. Make sure to also check your spam folder. You can also check the status of your request in My Trip: simply log in with your last name and booking code and you’ll see the current status. If your request has been processed, your voucher details will also be shown in your profile.
We’ll try our best to process your request within 7 days, but it may take us up to 14 days. If you’ve requested a voucher over 14 days ago, contact the KLM Customer Contact Centre. We are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
Will I also receive a voucher for purchased extra options?
Yes. The vouchers will have the same value as the extra options that you purchased and can be used to buy flight tickets or extra options. You can use multiple vouchers.
For detailed information and conditions, please review the refund policies on the latest flight information page.
I already received a travel voucher but want a cash refund instead. What now?
No worries, if your flight was cancelled by the airline you can request a cash refund even if you already received a travel voucher. If you cancelled the flight yourself, with a planned departure up and until 31 March 2022, and you received a travel voucher, you can also request a cash refund. Make sure to select a travel voucher refund when choosing the type of request and include your voucher number when entering the refund details. We’ll try our best to process your request as soon as possible.
Please note that if you already received a voucher, and requested a cash refund, your voucher is no longer valid.
How can I use my travel voucher?
Your voucher has the same value as your original ticket (booking fees and credit card surcharges excluded). You can use your travel voucher as a payment method to purchase a new ticket or extra option at a later time, without having to pay a booking fee. Simply enter your voucher number during payment. Your voucher number consists of 13 numbers and starts with 074. It’s included in the e-mail you received and can also be found in your profile.
You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. You will not have to pay a booking fee.
For detailed information and conditions, please review the refund policies on the latest flight information page. A different policy is in place for KLM Holidays.
What if the price of my ticket is higher or lower than the value of my voucher?
If the price of your ticket is higher than the value of your voucher, you’ll have to pay the remaining amount when purchasing your new ticket.
If the price of your ticket is less than the value of your voucher, you will receive a new voucher with the residual value. This new voucher is refundable.
For detailed information and conditions, please review the refund policies on the latest flight information page.
To which destinations can I fly with KLM?
Since the outbreak of the COVID-19, we’ve been closely monitoring the situation. We’re gradually planning to resume flights to some of our destinations.
Please enter your destination at TravelDoc to see what is currently applicable.
We strongly recommend reviewing the latest entry requirements of any destination you’re travelling to, even if you’re a citizen or resident of that destination – or if it’s just for a transfer and connecting flight. Local authorities can provide you with more information.