Travel alerts
Latest alerts and rebooking policies
Because of the forecasted severe weather in the Northeast United States we are issuing the following voluntary rebook policy for customers ticketed to fly to/from/via that area.
Rebooking and requesting a refund
If you have booked a flight to, from or via below-listed destinations on Sunday, 10 December 2023 and Monday, 11 December 2023, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Friday 9 December 2023.
- Boston (BOS)
- Newark (EWR)
- New York (JFK and LGA)
- White Plains (HPN)
Does your original flight depart on Sunday, 10 December 2023 and Monday, 11 December 2023 to, from or via any of the above-listed destinations. Then your new departure date should be before or on Thursday 14 December 2023. You can rebook your flight at the latest on Thursday 14 December 2023. Please see below options and rules:
1. Rebook to a different travel date
If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Your new departure date should be before or on Thursday 14 December 2023.
2. Request a travel voucher
If you want to cancel your flight and request a travel voucher, please note that:
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
Request a travel voucher
3. Request a refund
If any of your flights were cancelled or if your flight was delayed for more than 3 hours, you can request a full refund of the ticket and extra options.
Last updated on Saturday 25 November 2023, 08:00 AM (Amsterdam time)
Due to the ongoing security situation in Israel, our flights to, via and from Tel Aviv have been cancelled until further notice.
The safety of our passengers and crew is our highest priority. We use a safety management system to determine whether a flight to a specific destination can be operated safely. Additionally, we maintain direct contact at a governmental level. Unfortunately, at this moment, we cannot rebook passengers on alternative flights departing from Tel Aviv.
Important information for Dutch citizens: registration is required
Important information for other nationalities and Dutch living abroad
If you have a different nationality or do not live in the Netherlands, please contact your embassy for further guidance and assistance.
Stay updated
Booked through a travel agent
If you booked through a travel agent or tour operator, we recommend contacting your travel agent first, as they will have all the necessary information to assist you. You can find the contact details on their website. If you prefer, you can also contact us directly.
Contact us
Your rights
Rebooking and refunds
Please note that the availability of alternative flights is limited. Currently, we cannot rebook passengers on an alternative flight departing from Tel Aviv.
Rebook policy
Due to the security situation in Tel Aviv, we are issuing the following voluntary rebook policy for customers ticketed to fly to/from/via Tel Aviv, Israel (TLV) on Saturday 7 October up to and including Wednesday 31 January 2023. These options are only valid if you have a ticket originally issued on or before Friday 24 November 2023.
Rebooking and requesting a refund
If you have booked a flight to, from or via Tel Aviv on Saturday 7 October until and including Wednesday 31 January 2024, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Friday 24 November 2023.
Does your original flight depart on Saturday 7 October 2023 until and including Wednesday 31 January 2024 to, from or via Tel Aviv, then your new departure date should be before or on Thursday 29 February 2024. You can rebook your flight at the latest on Thursday 29 February 2024. Please see below options and rules:
1. Rebook to a different travel date
If you want to rebook your flight to a different travel date, please note that:
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Your new departure date should be before or on Thursday 29 February 2024.
2. Request a travel voucher
If you want to cancel your flight and request a travel voucher, please note that:
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
Request a travel voucher
3. Request a refund
You can request a full refund of the ticket and extra options. This refund covers the full value of unused flight coupons, whether your ticket is refundable or non-refundable.
Because of the security situation in the Area Beirut (BEY), we are issuing the following voluntary rebook policy to our passengers flying to, from or via Beirut (BEY) on Saturday 14 October up to and including Sunday 31 December 2023. These options are only valid if you have a ticket originally issued on or before Tuesday 05 December 2023.
Rebooking and requesting a refund
If you have booked a flight to, from or via Beirut (BEY) on Saturday 14 October up to and including Sunday 31 December 2023, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Tuesday 05 December 2023.
Does your original flight depart on Saturday 14 October 2023 up to and including Sunday 31 December 2023 to, from or via Beirut (BEY), then your new departure date should be before or on Wednesday 31 January 2024. You can rebook your flight at the latest on Wednesday 31 January 2024. Please see below options and rules:
1. Rebook to a different travel date
If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Your new departure date should be before or on Wednesday 31 January 2024.
2. Request a travel voucher
If you want to cancel your flight and request a travel voucher, please note that:
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
Request a travel voucher
3. Request a refund
If any of your flights were cancelled or if your flight was delayed for more than 3 hours, you can request a full refund of the ticket and extra options.
Because of the geopolitical situation in the Sahel region, we are offering below rebook and refund options to our passengers flying to, from or via Ouagadougou (OUA) from Monday 7 August until Sunday 31 December 2023. These options are only valid if you have a ticket originally issued on or before Monday 16 October 2023.
Rebooking and requesting a refund
If you have booked a flight to, from or via Ouagadougou (OUA) on Monday 7 August until Sunday 31 December 2023, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Monday 16 October 2023.
Does your original flight depart on Monday 7 August until Sunday 31 December 2023 to, from or via Ouagadougou (OUA), then your new departure date should be before or on Wednesday 31 January 2024. You can rebook your flight at the latest on Wednesday 31 January 2024. Please see below options and rules:
1. Rebook to a different travel date
If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Your new departure date should be before or on Wednesday 31 January 2024.
2. Request a travel voucher
If you want to cancel your flight and request a travel voucher, please note that:
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
Request a travel voucher
3. Request a refund
If any of your flights were cancelled or if your flight was delayed for more than 3 hours, you can request a full refund of the ticket and extra options.
Because of the geopolitical situation in the Sahel region, we are offering below rebook and refund options to our passengers flying to, from or via Bamako (BKO) from Monday 7 August until Sunday 31 December 2023. These options are only valid if you have a ticket originally issued on or before Monday 16 October 2023.
Rebooking and requesting a refund
If you have booked a flight to, from or via Bamako (BKO) on Monday 7 August until Sunday 31 December 2023, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Monday 16 October 2023.
Does your original flight depart on Monday 7 August until Sunday 31 December 2023 to, from or via Bamako (BKO), then your new departure date should be before or on Wednesday 31 January 2024. You can rebook your flight at the latest on Wednesday 31 January 2024. Please see below options and rules:
1. Rebook to a different travel date
If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Your new departure date should be before or on Wednesday 31 January 2024.
2. Request a travel voucher
If you want to cancel your flight and request a travel voucher, please note that:
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
Request a travel voucher
3. Request a refund
If any of your flights were cancelled or if your flight was delayed for more than 3 hours, you can request a full refund of the ticket and extra options.
Because of the current crisis in Ukraine, we have adjusted our flight routes and schedules. We continue to monitor the situation and will inform you here once there’s an update.
Impacted routes
On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.
In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.
Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.
Safety
Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.
To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.
Aeroflot
Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.
Curious about which COVID-19 measures are still in place or need to change your travel plans because of COVID? We’ve listed all information you might need.
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